FAQs

Fast Answer the General Questions

Need Support?

Please fill your email address and question below, and we will reply to you within 24 hours.
Please remember to add our email addresses support@luminpacific.com to the whitelist when you contact us for the first time.

If you have not received a reply within a day, please check your spam folder.

UVB Reptile Lights

How do I set up my new device?

Please correctly connect the light to the power source and install 2 × AAA alkaline batteries into the remote control. Then you can use the remote control to operate the light.

Do you offer warranties on your products?

For UVB reptile light, we offer a one-year warranty. For aquarium lights, we provide a two-year warranty. You can also register in following page Warranty – LuminPacific to extend the warranty by an additional 365 days.

How can I track my order?

Enter the order number to track your order Track Orders – LuminPacific, or feel free to contact us for assistance in tracking it.