Return & Refund

LuminPacific offers a 12-month warranty (from the day of receiving the products), covering clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.

Products bought from https://www.luminpacific.com/  can be returned within 30 days of the original purchase date provided they are unused, undamaged and in the original product packaging. If a product does not meet these requirements we reserve the right to deny the return if we feel that it is warranted.

If you would like to return a product, start the process by emailing us at info@luminpacific.com. This allows us to see if there is something we can do before returning the product such as a feature you didn’t know about or send you a return label. We don’t require an RMA number, but do ask you to contact us to initiate the return. Please do not call the retail store as they operate separately from the warehouse and will not be able to issue you a return label etc.

Who pays for shipping? In the event an item is damaged during transit etc, LuminPacific will provide you a shipping label. If you are returning an item for another reason, it is your responsibility to get the item back to us safely. If it is a high-priced item we recommend a tracking number.

Thank you for your patience and understanding. As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order.

We will process your return request within 48 hours.

The refund will be returned to the bank account through the original payment method within 7-15 days after approval.